Video Conferencing ? ?Unified communication and a saving initiative?

Project Category:?Corporate
Sub Category: Enterprise Technology Solution
Reference No.:?PSE2013/awards/38

Details of?Programme?/Project/Initiative:

Brief Description:
Vodafone India has a large work force of about 11000 employees working across multiple offices in the country. With teams split across locations, there is a propensity for employees to travel to multiple locations to transact business, internal meetings and reviews. There is wastage of time spent on the road along with the risk implications associated with travel. Additionally, keeping these people informed about projects and helping them stay in touch with teams and other developments was also a challenge. Vodafone IT team understood the need to bring employees together, to improve their ability to communicate, help them collaborate and lower costs at the same time. It needed a solution that would transform its business and also provide the ability to work effectively between geographically dispersed teams. The company wanted to standardize its communications environment to improve the effectiveness of communication for employees and to reduce travel costs. Vodafone India evaluated solutions from various vendors that could address growing operational challenges and enhance communication and collaboration among dispersed employees and teams. After careful evaluation, the company turned to the core technologies with integrated video conferencing solutions from Cisco. An established global leader in tele-presence and enterprise video conferencing, Tandberg has a history of seamlessly integrating its products with Microsoft Unified Communications and desktop collaboration applications. ?Tandberg was later acquired by Cisco? The company deployed a high-definition video conferencing solution from industry leader Cisco. Godrej was selected to implement the solution. Now, employees can initiate a video conference simply by clicking a button. Consequently the company has cut travel time, cost, reduce risk and dramatically improved employee productivity. Thanks to this initiative Vodafone has avoided cost of INR 316 million on travelling and has avoided carbon footprint of 17,998 tons.

Objective:?Vodafone India has a large work force of about 11000 employees working across multiple offices in the country. With teams split across locations, there is a propensity for employees to travel to multiple locations to transact business, internal meetings and reviews. There is wastage of time spent on the road along with the risk implications associated with travel. Additionally, keeping these people informed about projects and helping them stay in touch with teams and other developments was also a challenge. Vodafone want to be admired by its customers for its following values:
?Customer obsessed
?Innovation hungry
?Ambitious and competitive
?One company, local roots For its customers to be able to look at Vodafone and see these four things, Vodafone need to have a consistent way of operating, no matter where they are working (market, function) and what their job is. They operate with Speed, Simplicity & Trust.

Target Group:?All employees

Geographical Reach within India:?Across the country

Geographical Reach outside India: N/A

Date From which the Project became Operational:?1-4-2011

Is the Project still operational?: Yes

List 5 key achievements of the programme/project:

1.?Increases Employee Productivity: The new solution helps to expedite internal communications, resulting in greater productivity for company employees. It eliminates the time an employee spends on the road while travelling and estimated time savings are in the range of 25?30%.
2.?Enhances Employee Collaboration: The solution promotes closer collaboration among Vodafone India employees. People working on same project at different location with diverse backgrounds are able to collaborate effectively
3.?Reduces Response Times: Employees also can use the webcast and Webinar function to share information among the respective staff. It gives employees the freedom to collaborate on the move and thereby reducing the response time.
4.?Reduces Travel Time and Cost: Video conferencing capabilities have provided valuable time savings from many areas across Vodafone India. Cumulative cost saving for Financial Year 2011-12 is INR 129 Million & for FY 2012-13 is INR 316 Million.
5.?Carbon foot print: Vodafone being the world?s most admired telecom brand has set an internal ambitious target to have its carbon footprint reduced. VC Solution has reduced travelling and saved approximately 9,166 ton CO2 for FY 2011-12 & 17,998 for FY 2012-13.

List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome:

1.?Highly experienced teams were deployed to deliver this project. All phases including Study, Design, Pilot, Implementation, UAT, Sign Off and Documentation were completed within 16 weeks. Rollout was smooth and without any major challenges
2.?N/A
3.?N/A
4.?N/A
5.?N/A

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Source: http://pse.eletsonline.com/2013/video-conferencing-unified-communication-and-a-saving-initiative/

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